CRISIS MANAGEMENT
Summary
In response to the Covid-19 pandemic, Oxa established a cross-functional crisis response group to manage operational risk, employee wellbeing and business continuity. Appointed by the COO in March 2020, I was a core member of the ‘COBRA’ team, working closely with senior leadership to prioritise urgent actions, coordinate delivery and support the organisation through a period of significant uncertainty.
Objectives
(1) Business Continuity: Identify key operational risks and put contingency plans in place
(2) Employee Wellbeing: Foster a safe, supportive and engaged working environment
(3) Internal Communication: Strengthen communication and cohesion during rapid transition to remote working
Approach & Delivery
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Worked directly with the CEO, COO, Facilities and HR leaders to coordinate the organisation’s Covid response
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Led risk assessments and contributed to the design of response and mitigation strategies
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Supported the procurement of essential health equipment and implementation of health and safety protocols
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Helped establish a company-wide intranet to improve access to information and internal communication
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Delivered internal engagement activity including surveys, virtual events and regular company updates
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Facilitated interactive sessions with departmental leaders to surface issues and align priorities
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Supported the rollout of employee wellbeing initiatives, including training and virtual social spaces
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Contributed to the development of a comprehensive business continuity plan alongside the executive team
Outcomes & Impact
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Achieved consistently positive employee feedback on new policies, communication and wellbeing support
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Maintained low infection rates across the organisation
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Reduced employee absence linked to mental health challenges during the pandemic period
